Portable + Performance 4-Wheel Electric Scooter Rental

We recommend placing your rental order at least 30-days in advance from your vacation start date. During peak times such as major holidays and Spring Break, we recommend placing your rental order at least 45-days in advance. Once you have your flight and/or hotel, resort, or vacation home accommodations booked, it is time to book your rental with us.

We understand not everyone can book their rental far in advance. We always to our best to accommodate rental requests and orders made within a few weeks, days, or hours from your travel dates. Typically, the more time we have to plan for your trip, the better we can serve you.

Any rental orders for the same day or next day are required to call us at (407) 442-0000 to confirm availability before placing an online order. There may be a rush delivery fee if you are wanting your rental the same day for as soon as possible. If we are on the phone with other guests, please leave a message, and we will return your call asap.

Any orders placed for the next day without calling us first, may result in a delivery time change.

Rental inventory and available dates and times are based on a first come, first serve basis. This means an order placed today gets priority over an order placed for tomorrow for the same item, dates, and time slots.

YES, ...

Any rental orders for the same day or next day are required to call us at (407) 442-0000 or chat with us to confirm availability before placing an online order. There may be a rush delivery fee if you are wanting your rental the same day for as soon as possible. If we are on the phone with other guests, please leave a message, and we will return your call asap. We understand your urgency and we do return phone calls!

Any orders placed for same day or the next day without getting into contact with us first, may result in a delivery time change. We will not be able to cancel your order for a full refund if you place your order online without contacting us and confirming availability for a same day or next day rental with us first. We will always do our best to accommodate your schedule and provide you the best possible option based on the existing delivery/pickup schedule for the day. It is important to set realistic expectations on such short notice. We understand you want to get the most out of your vacation time.

Any orders placed after 12 PM for a 7 - 8 AM delivery on the next day will most-likely have to be rescheduled to the first available time slot. Any orders placed online for the same day requesting delivery in 1-3 hours from the time the order was placed will most-likely have to be rescheduled for the first available time slot.

We are available from 8 AM - 7 PM Monday - Saturday, and 12 PM - 7 PM on Sunday to discuss your same day or next day rental needs.

Amusement Park Rentals rents items on a per day basis, not hourly or weekly. We are priced competitively for the level of service and products we offer.

Our pricing is based on calendar days, not 24-hour periods. We understand you may receive your rental late in the day and return it early in the morning. We have already accounted for this in our pricing model. Pricing only increases incrementally as you add more days, not exponentially.

For example, the longer you rent, the better pricing you receive. It is usually a difference of $10 - $20 per day as you add more days to your original rental order.

Rental Extensions - If you decide to rent your item for a longer period of time after you have started your rental, we use your original daily rate (# of days / price) to determine the cost for your rental extension. You always get better pricing by renting for longer periods of time with your initial rental order. So, if you think you will need it longer, it is better to rent it longer. Note: We do not provide refunds for unused rental days.

Amusement Park Rentals delivers and picks up your rental from local area resorts, hotels, and vacation homes. In most cases, this is included in the price of your rental. Delivery and pickup is always a 1-hour window.

1) Coverage Area - Most of Kissimmee, Lake Buena Vista, Davenport, and parts of Orlando in and around the parks are included in the cost of your rental. We can deliver outside of these areas in Central Florida, but there may be additional fees. If you are not sure, please contact us to discuss your delivery and pickup location. All Disney, Universal, and SeaWorld resorts and hotels are included in our coverage area.

2) Delivery and Pickup Process - For most locations, we will deliver and pickup your rental from the front desk or bell services. Certain resorts do require us to meet you in-person for delivery and pickup. When you pick your delivery and pickup location on our shopping cart page, you will be able to choose your location. If it says "in-person," that means we will have to meet with you for delivery and pickup.

3) In-Person Delivery & Pickup

For in-person delivery, you must be present at the beginning and end of your 1-hour time slot. If the driver comes to make the delivery and you are not available, we will have to reschedule your delivery and/or pickup. There may be a rescheduling fee and availability is based on the schedule.

a) The Disney Resorts that require in-person delivery & pickup include: Disney Pop Century, Disney Art of Animation, Disney Port Orleans Riverside, Disney Port Orleans French Quarter, Disney Old Key West, Disney Contemporary Resort, Disney Bay Lake Tower, Disney Polynesian Resort, Disney Grand Floridian Resort, Disney Animal Kingdom Lodge - Jambo House, Disney Animal Kingdom Villas - Kadani Village, Disney Riviera Resort, Disney Caribbean Beach Resort, Disney Coronado Springs, Disney Fort Wilderness Lodge, and Disney Fort Wilderness, and Disney Shades of Green.

b) All WestGate Properties Require In-Person Delivery & Pickup

c) Loews Royal Pacific Resort Requires In-Person Delivery & Pickup

4) Vacation Home Communities - Some vacation home communities, but not all, have a front desk, community center, or area for receiving rental deliveries and pickups. If they allow, we will deliver to this area of the resort, otherwise, we will deliver your rental to your vacation home. It is important you provide the correct address and any unit number to ensure timely delivery and pickup. Since we do deliveries before pickups, we may ask you to leave your rental for pickup on the front or back porch depending on your vacation home location. If you need to leave your vacation home and we have not picked-up your rental yet, please make sure to contact us and receive confirmation from us before leaving your rental unattended on the front or back porch.

5) Holiday Inn Club Vacation @ Orange Lake Resort - Orange Lake has a warehouse facility at the back of their property. This is where we deliver and pickup all rented items from.

You are responsible for knowing the policies and procedures of your hotel, resort, or vacation home community as policies may change. Note: We are obligated to follow the policies and procedures of the property you are staying at and you agree to do the same by placing a rental order with us.

Full payment is made at the time you place your rental order. We do not take deposits and there is no additional costs unless you plan to extend your rental and/or damage is done to the item. Full payment is necessary to secure your rental item and delivery/pickup dates and times.

All payments are made by Credit Card, PayPal, or ShopPay. We do not accept cash, checks, or gift cards. Payments can be made online on our website, or by phone.

Rental Extensions - Rental extensions can only be done by contacting us by phone at (407) 442-0000, email info@amusementparkrentals.com, or chatting with us online. In most cases, we are able to extend your rental with sufficient notice. Please contact us at least 24-hours prior to your pickup date and time to extend your rental.

Rental Shortening - You are able to shorten your rental days with at least 72-hours notice prior to your rental start date and time by calling (407) 442-0000, emailing info@amusementparkrentals, or chatting online with us. Once you have received your rental item, we can try and pickup your rental earlier if requested, but we do not refund or credit for unused days.

In order to extend or shorten a rental, you must communicate with us to determine availability and options. Each request is handled on a case-by-case basis based on inventory and scheduling options.

IMPORTANT: Always confirm we received your message and request for an extension or shortening of your rental time period. Any requests less than 24-hours notice will be handled on a case-by-case basis. Please don't assume we received communication from you without receiving a confirmation from us. If we are on the other line, please always leave a voicemail and we will return your call asap.

Yes, but...

In-store pickup and drop-off is by appointment only. This means you need to contact us first at (407) 442-0000 to discuss available in-store pickup and return options.

Typically, there are two reasons why you did not receive your order confirmation or order #.

1) Your order confirmation is in your spam box. Please check your spam box by doing a search for "Amusement Park Rentals."

2) We did not send your order confirmation to the correct email address. Please feel free to email or call us to request an order confirmation via email.

You can always email us at info@amusementparkrentals.com to request another order confirmation email be sent to you. Make sure to include your name on the order and your phone number in the email.

Step 1: Stop using the item!

Step 2: Ccntact us to discuss the issue you are having. We will first try to diagnose the issue you are having. Than we will try and troubleshoot the problem with you over the phone, chat, or email.

Step 3: If we are unable to troubleshoot the issue remotely, we will schedule the first available time to replace what is needed to resolve your issue. Resolving mechanical issues with your rental are included in the cost of your rental. User error or damages to the rental item may require fees to resolve your issue.

IMPORTANT NOTE:

We are available from 8 AM - 7 PM. We are not open 24-hours a day. Therefore, if possible, it is best to notify us of any issues you might be having as early as possible in the day. Typically, any issues reported after 3 PM will be resolved the next day if it can not be resolved remotely. The quickest response is usually by phone. If we are on the other line with other guests, please make sure to leave a detailed message including your name, the issue you are having, and your current location. If you can't seem to reach us in a timely manner, please try using a different means of communication.

Battery life depends on several factor such as the weight of the person using the scooter, the type of scooter you rent, the location the scooter is being used, how the scooter is being used. Every user will have a different experience because of these factors. The range is not guaranteed because of all these factors. Therefore, it is important to follow the instructions below on how to best care for your scooter to have the best experience possible.

VERY IMPORTANT:

1) Do not assume your scooter will last all day on 1 charge. It may, and it may not.

2) Always charge your scooter at night and all night long (8+ hours)

3) Always make sure to keep the charger and scooter together.

4) Always charge your scooter during major breaks during the day - i.e. lunch and dinner time)

5) Always have a poncho or plastic bag to cover the steering console in case it rains. Also, do not drive through standing water. The scooter is electric and water and electricity don't like each other very much.

Worry-free coverage provides 3 major benefits:

1) 100% coverage if the item is damaged

2) 70% coverage if the item is lost or stolen

3) Better cancellation terms.

You have to opt-in to worry-free coverage before your rental starts. If you place your rental order within 72-hours from the start of your rental period and opt-in to receive our worry-free coverage, you don't receive the benefit of better cancellation terms, but you do receive the other benefits.

For more information about worry-free coverage, please visit the following link: https://www.amusementparkrentals.com/pages/worry-free-rental-coverage

Our cancellation policy requires 72-hours notice to receive any kind of refund. If you take our worry-free coverage, we refund the total amount of the order minus the cost of the worry-free coverage. If you decide not to take our worry-free coverage, we refund 50% of the cost of the rental. Regardless if you opt-in or opt-out of our worry-free coverage, 72-hours notice is required for any type of refund.

For more information about Worry-Free Coverage.